Can I contact the client directly through the status link if there's an unexpected delay or issue?

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• What if I cannot update my status through the link?

  If you encounter any issues with the status link, such as technical difficulties or lack of internet connectivity, please immediately contact our dispatcher or support team through the provided communication channels (WhatsApp, phone call, etc.). ...

• Can the client see my location in real-time through the status link?

  Yes, the status link includes a real-time tracking feature that allows the client to view your location from "on the way" to "arrived" and during the "driving customer" phase. This feature enhances the client's sense of security and satisfaction with ...

• Can I use the status link for feedback on road conditions or traffic delays?

  While the status link is primarily for updating your journey status, any significant road conditions or traffic delays that affect your route should be communicated directly to our dispatcher or support team. This allows us to inform the client of ...

• Is there a tutorial available on how to use the status link effectively?

  Yes, we provide an online tutorial and written guidelines on how to use the status link effectively. These resources cover everything from logging in, updating statuses, to troubleshooting common issues. We highly encourage all chauffeurs to review ...

• What information is visible to the client when I update my status?

  When you update your status, the client can see your current status (e.g., "On the Way," "Arrived," "Driving Customer") and, depending on the phase, your location in real-time. This visibility provides reassurance to the client about the service ...