Can I use the status link for feedback on road conditions or traffic delays?
While the status link is primarily for updating your journey status, any significant road conditions or traffic delays that affect your route should be communicated directly to our dispatcher or support team. This allows us to inform the client of potential delays and adjust scheduling as necessary. Your proactive communication is valuable in maintaining service quality and client satisfaction.
Related Articles
Is there a tutorial available on how to use the status link effectively?
Yes, we provide an online tutorial and written guidelines on how to use the status link effectively. These resources cover everything from logging in, updating statuses, to troubleshooting common issues. We highly encourage all chauffeurs to review ...
Is it mandatory to use the status link for every ride?
Yes, using the status link to update your status at each phase of the journey is mandatory for all rides. This practice is part of our commitment to providing a service that embodies Peace and Excellence. It not only helps in maintaining transparency ...
What if I cannot update my status through the link?
If you encounter any issues with the status link, such as technical difficulties or lack of internet connectivity, please immediately contact our dispatcher or support team through the provided communication channels (WhatsApp, phone call, etc.). ...
Can the client see my location in real-time through the status link?
Yes, the status link includes a real-time tracking feature that allows the client to view your location from "on the way" to "arrived" and during the "driving customer" phase. This feature enhances the client's sense of security and satisfaction with ...
Can I contact the client directly through the status link if there's an unexpected delay or issue?
The status link primarily serves to update your journey status. For direct communication with the client, especially in the case of an unexpected delay or issue, please answer via Whatsapp or give our dispatch team an immediate call. It’s crucial to ...