Can you provide a detailed pricing structure for different services?
Our pricing varies based on the type of vehicle, distance traveled, and service duration. We offer transparent pricing with no hidden fees. You can get an estimated fare through our booking platform, and final pricing is confirmed at the time of booking.
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Do you provide child safety seats if required?
Yes, we can provide child safety seats upon request. Please mention your specific needs at the time of booking, so we can ensure the appropriate equipment is available for your journey.
How can I provide feedback or file a complaint about a service?
We value your feedback and take complaints seriously. You can provide feedback or file a complaint through our website, mobile app, or by contacting our customer service team. We strive to address and resolve any issues promptly.
Is Samuelz a franchise?
Yes, "Samuelz" is indeed a franchise. We operate through a network of franchisees, in addition to company-owned vehicles and subcontractors. Our brand expands its presence and services through Regional Development Centers (RDCs), which are ...
Do you offer airport transfer services?
Yes, we specialize in airport transfers, providing timely and comfortable transportation to and from airports. We monitor flight schedules to ensure punctual pick-ups and drop-offs, even if your flight is early or delayed.
What is your cancellation policy?
Clients can cancel their bookings free of charge up to a certain time before the scheduled pick-up. The specific time frame and any applicable cancellation fees are detailed in our terms and conditions.