How are technical issues or system downtimes handled?
In case of technical issues or system downtimes, please report the issue immediately through our support channels. We strive to resolve such issues promptly and minimize any impact on your operations.
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How does the priority system for ride allocations work?
Our priority system is based on several factors, including response time, customer ratings, and your overall engagement. A higher priority score increases your visibility to potential clients and your chances of receiving ride requests.
How are late or canceled bookings handled?
Late or canceled bookings are managed as per our cancellation policy. Affiliates are compensated for late cancellations as detailed in the affiliate agreement. Please report any incidents promptly via the status link.
How can I submit suggestions or feedback for system improvement?
We value your input. You can submit suggestions or feedback through the feedback section in the affiliate portal or directly to your affiliate manager. We regularly review all submissions for potential implementation.
How should I handle special requests or requirements from clients?
Special requests or requirements should be handled with utmost care. Please communicate any such requests to our support team immediately to ensure proper coordination and fulfillment.
How are the ride offers distributed to affiliates?
Overview The distribution of rides to affiliates is based on a priority system, particularly for non-short-term requests. The rides are initially offered to the affiliate with the highest Affiliate Score in a specific city. Only if this affiliate ...