How can I provide feedback or file a complaint about a service?

How can I provide feedback or file a complaint about a service?

We value your feedback and take complaints seriously. You can provide feedback or file a complaint through our website, mobile app, or by contacting our customer service team. We strive to address and resolve any issues promptly.

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    • Do you provide child safety seats if required?

      Yes, we can provide child safety seats upon request. Please mention your specific needs at the time of booking, so we can ensure the appropriate equipment is available for your journey.

    • Can you provide a detailed pricing structure for different services?

      Our pricing varies based on the type of vehicle, distance traveled, and service duration. We offer transparent pricing with no hidden fees. You can get an estimated fare through our booking platform, and final pricing is confirmed at the time of ...

    • What geographical areas do you serve?

      Samuelz operates in multiple cities across Germany and in several international locations. Our service area is continuously expanding to serve you in more regions. Please check our website or contact customer service for specific service areas.

    • How do I book a limousine with Samuelz?

      You can easily book a Samuelz limousine through our website, mobile app, or by calling our 24/7 customer service line. Simply select your desired service, enter your pick-up and drop-off locations, choose your vehicle, and confirm your reservation.

    • Are your drivers professionally trained?

      All Samuelz drivers are carefully selected, professionally trained, and licensed. They undergo rigorous background checks and continuous training to meet our high standards of safety, professionalism, and customer service.