Samuelz Terms and Conditions

Samuelz Terms and Conditions

Effective Date: January 2nd, 2024

1. Introduction

Welcome to Samuelz, the premier international limousine service brand, headquartered in Munich, Germany. We offer high-quality ground transportation services, operating through a mix of company-owned vehicles, franchisees, and subcontractors. Our commitment is to provide Peace and Excellence in all our services.

2. Acceptance of Terms

By using any of the services provided by Samuelz, you agree to abide by these Terms and Conditions, ensuring a seamless experience for all parties involved.

3. Service Description

Samuelz offers luxury ground transportation services, including but not limited to airport transfers, corporate travel, special events, and customized journeys. Our services are available across various countries, adhering to the highest standards of quality and safety.

4. Reservation and Booking

4.1 Making a Reservation

Reservations can be made through our website, mobile app, via email or customer service hotline.

4.2 Reservation Confirmation

An email confirmation will be sent upon the successful booking of our service.

4.3 Personal Information

Accurate personal information is required for reservation purposes.

5. Payment

5.1 Accepted Methods

We accept all credit cards.

5.2 Billing

Customers will be billed as per the rates agreed upon at the time of booking.

6. Cancellation and Refund

6.1 Cancellation Policy

Cancellations must be made at least 24 hours before the scheduled service to avoid charges.

6.2 Refunds

Eligible refunds will be processed to the original payment method within 7 working days.

7. User Conduct

Customers are expected to maintain decorum and respect the privacy and well-being of our chauffeurs and vehicles. Any unruly or destructive behavior may lead to termination of the service without a refund.

8. Liability

Samuelz is not liable for indirect, incidental, or consequential damages arising from the use of our service, to the extent permitted by law.

9. Indemnification

Customers agree to indemnify and hold Samuelz harmless from any claims, damages, or expenses arising from their misuse of our services.

10. Privacy Policy

We are committed to protecting your personal information. Data collected is used solely for the purpose of providing and improving our services.
Click here to access our full data privacy policy.

11. Amendments

Samuelz reserves the right to modify these Terms and Conditions at any time. Continued use of our services after such changes constitutes agreement to the new terms.

12. Governing Law

These Terms are governed by the laws of Germany, without regard to its conflict of law principles.

13. Contact Us

For any queries or concerns, please contact our customer support team available 24/7.

14. Final Provisions

These Terms constitute the entire agreement between Samuelz and its users regarding our services.

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