What happens if I forget to update my status at any point during the service?

What happens if I forget to update my status at any point during the service?

If you forget to update your status, please do so as soon as you remember. Additionally, notify our dispatcher or support team about the oversight so they can ensure the client is informed about the correct status of their service. Consistent status updates are essential for maintaining the quality and reliability of our service, and repeated failures to update may lead to review and action as per our operational policies.


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    • How quickly should I update my status after each phase of the journey?

      It's important to update your status promptly at each phase of the journey. For "On the Way," update as soon as you start heading to the pickup location. For "Arrived," update immediately upon reaching the pickup point. Lastly, for "Driving ...

    • What information is visible to the client when I update my status?

      When you update your status, the client can see your current status (e.g., "On the Way," "Arrived," "Driving Customer") and, depending on the phase, your location in real-time. This visibility provides reassurance to the client about the service ...

    • What if I cannot update my status through the link?

      If you encounter any issues with the status link, such as technical difficulties or lack of internet connectivity, please immediately contact our dispatcher or support team through the provided communication channels (WhatsApp, phone call, etc.). ...

    • How do I update my status to "on the way"?

      Open the status link sent to you via WhatsApp 2 hours before the pickup time. Select "On the Way" from the list. Click "Send" to confirm your update. This notifies Samuelz Dispatch and the client that you are en route to the pickup location. Minimum ...

    • Is it mandatory to use the status link for every ride?

      Yes, using the status link to update your status at each phase of the journey is mandatory for all rides. This practice is part of our commitment to providing a service that embodies Peace and Excellence. It not only helps in maintaining transparency ...