What if I cannot update my status through the link?

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• How do I update my status to "on the way"?

  Open the status link sent to you via WhatsApp 2 hours before the pickup time. Select "On the Way" from the list. Click "Send" to confirm your update. This notifies Samuelz Dispatch and the client that you are en route to the pickup location. Minimum ...

• Is it mandatory to use the status link for every ride?

  Yes, using the status link to update your status at each phase of the journey is mandatory for all rides. This practice is part of our commitment to providing a service that embodies Peace and Excellence. It not only helps in maintaining transparency ...

• Can I contact the client directly through the status link if there's an unexpected delay or issue?

  The status link primarily serves to update your journey status. For direct communication with the client, especially in the case of an unexpected delay or issue, please answer via Whatsapp or give our dispatch team an immediate call. It’s crucial to ...

• Can I use the status link for feedback on road conditions or traffic delays?

  While the status link is primarily for updating your journey status, any significant road conditions or traffic delays that affect your route should be communicated directly to our dispatcher or support team. This allows us to inform the client of ...

• Can the client see my location in real-time through the status link?

  Yes, the status link includes a real-time tracking feature that allows the client to view your location from "on the way" to "arrived" and during the "driving customer" phase. This feature enhances the client's sense of security and satisfaction with ...