What if the client is not at the pickup location when I arrive?

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• What should I do when I arrive at the pickup location?

  Once you've arrived at the pickup location, access the status link again, and select "Arrived" from the status options. Click "Send" to confirm your update to notify the client of your arrival. Please remain at the designated pickup point and wait ...

• Can the client see my location in real-time through the status link?

  Yes, the status link includes a real-time tracking feature that allows the client to view your location from "on the way" to "arrived" and during the "driving customer" phase. This feature enhances the client's sense of security and satisfaction with ...

• What information is visible to the client when I update my status?

  When you update your status, the client can see your current status (e.g., "On the Way," "Arrived," "Driving Customer") and, depending on the phase, your location in real-time. This visibility provides reassurance to the client about the service ...

• Can I contact the client directly through the status link if there's an unexpected delay or issue?

  The status link primarily serves to update your journey status. For direct communication with the client, especially in the case of an unexpected delay or issue, please answer via Whatsapp or give our dispatch team an immediate call. It’s crucial to ...

• How quickly should I update my status after each phase of the journey?

  It's important to update your status promptly at each phase of the journey. For "On the Way," update as soon as you start heading to the pickup location. For "Arrived," update immediately upon reaching the pickup point. Lastly, for "Driving ...