What information is visible to the client when I update my status?
When you update your status, the client can see your current status (e.g., "On the Way," "Arrived," "Driving Customer") and, depending on the phase, your location in real-time. This visibility provides reassurance to the client about the service progress and enhances their overall experience with our brand.
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What if I cannot update my status through the link?
If you encounter any issues with the status link, such as technical difficulties or lack of internet connectivity, please immediately contact our dispatcher or support team through the provided communication channels (WhatsApp, phone call, etc.). ...
How do I update my status to "on the way"?
Open the status link sent to you via WhatsApp 2 hours before the pickup time. Select "On the Way" from the list. Click "Send" to confirm your update. This notifies Samuelz Dispatch and the client that you are en route to the pickup location. Minimum ...
What happens if I forget to update my status at any point during the service?
If you forget to update your status, please do so as soon as you remember. Additionally, notify our dispatcher or support team about the oversight so they can ensure the client is informed about the correct status of their service. Consistent status ...
How quickly should I update my status after each phase of the journey?
It's important to update your status promptly at each phase of the journey. For "On the Way," update as soon as you start heading to the pickup location. For "Arrived," update immediately upon reaching the pickup point. Lastly, for "Driving ...
Can I contact the client directly through the status link if there's an unexpected delay or issue?
The status link primarily serves to update your journey status. For direct communication with the client, especially in the case of an unexpected delay or issue, please answer via Whatsapp or give our dispatch team an immediate call. It’s crucial to ...