What should I do when I arrive at the pickup location?

What should I do when I arrive at the pickup location?

Once you've arrived at the pickup location, access the status link again, and select "Arrived" from the status options. Click "Send" to confirm your update to notify the client of your arrival. Please remain at the designated pickup point and wait for the client.

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      If the client is not present at the pickup location, update your status to "Arrived" and wait for the mandatory waiting period as outlined in our operational guidelines. Attempt to contact the client using the provided communication details. If ...

    • Can the client see my location in real-time through the status link?

      Yes, the status link includes a real-time tracking feature that allows the client to view your location from "on the way" to "arrived" and during the "driving customer" phase. This feature enhances the client's sense of security and satisfaction with ...

    • ✅ Arrival Confirmed!

      ✅ Arrival Confirmed! You have successfully arrived at the pickup location. Please share GPS location when setting status. Next Steps Greet the passenger. ? Assist with luggage. ? Confirm the destination. ? Contact While you are here, all messages ...

    • How quickly should I update my status after each phase of the journey?

      It's important to update your status promptly at each phase of the journey. For "On the Way," update as soon as you start heading to the pickup location. For "Arrived," update immediately upon reaching the pickup point. Lastly, for "Driving ...

    • How do I update my status to "on the way"?

      Open the status link sent to you via WhatsApp 2 hours before the pickup time. Select "On the Way" from the list. Click "Send" to confirm your update. This notifies Samuelz Dispatch and the client that you are en route to the pickup location. Minimum ...