Where will the driver wait for me on airport pick-ups?
Meet with name sign in the arrival hall
Your Samuelz chauffeur waits for you with your name sign in the arrival hall of your arrival terminal.
Can't locate your chauffeur?
If you don't see your chauffeur right away, please call our number +12345622155 and we will shortly connect you to your chauffeur.
Where is the arrival hall located?
The arrival hall is the first place after landing where people from the public can meet you. This usually is the area after you come out of baggage claim. On some airports this might be different, but then your chauffeur will inform you well ahead of time where you will meet.
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Do you offer airport transfer services?
Yes, we specialize in airport transfers, providing timely and comfortable transportation to and from airports. We monitor flight schedules to ensure punctual pick-ups and drop-offs, even if your flight is early or delayed.
Is there a way to track my ride or the location of the vehicle?
Yes, our mobile app allows you to track your vehicle's location in real-time. You will also receive updates about your driver's arrival time and can contact your driver directly through the app for any coordination.
Do your drivers speak multiple languages?
Many of our drivers are multilingual. If you require a driver who speaks a specific language, please mention this when booking, and we will do our best to accommodate your request.
What is your cancellation policy?
Clients can cancel their bookings free of charge up to a certain time before the scheduled pick-up. The specific time frame and any applicable cancellation fees are detailed in our terms and conditions.
How do I book a limousine with Samuelz?
You can easily book a Samuelz limousine through our website, mobile app, or by calling our 24/7 customer service line. Simply select your desired service, enter your pick-up and drop-off locations, choose your vehicle, and confirm your reservation.